A new, non-clinical lecture room experience at AACD 2025 San Diego | Presented by All-Star Dental Academy

This series is presented by Eric Vickery, All-Star Dental Academy President of Coaching. Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in office management. He managed dental practices for more than ten years and has been consulting over 250 offices nationwide since 2001.

These lectures—individually or as a series—are ideal for practice owners and dental team who want to develop a high-performing crew. They are included in the cost of your conference tuition.

Thursday Afternoon, April 3

SESSION 1:  Building a GREAT Team & Growth Formula 

This session focuses on the champion mindset, 10 characteristics of a great team, and fear of rejection. 

• The Growth Blueprint: Foundations and Mindset Mastery
• Breaking Free: Overcoming the Need for Approval 
• Achieving Together: Ownership Culture in Action 
• From Curiosity to Clarity: The Power of Asking 

Friday Morning, April 4

Session 2: The GREAT Call & Patient Discovery

This session develops the essentials to establishing patient rapport and trust. These are key foundation principles to case presentation and acceptance. 

• The GREAT Call: A Pathway to Excellent Patient Experiences
• Focused Efficiency: Applying the 80/20 and Preheat Principles
• Empowering Patient Relationships: Emotional Exam, Discovery and Getting to the Patient's Why

Friday Afternoon, April 4

Session 3: The GREAT Exam & Patient Commitment

This session is about the clinical exam, the case presentation and overcoming objections, as well as cancelling cancellations. 

• The Power of the 95/5 Rule & Case Presentation Formula
• From No to Go: Turning Objections into Positive Outcomes 
• Scheduling Success; Proactive Steps to Prevent Cancellations

“All-Star Dental Academy can train your team to be top notch, from answering the phone, converting calls to appointments, getting to patient’s wants, help you stop cancellations, educating your team in proper productive scheduling, creating urgency, all the right verbiage without sounding “salesy”. And, they can help you become a better leader. My production has been steadily going up since I joined All-Star. The training has paid for itself and then some.”

Amy Hughes, DDS, AAACD

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